Smart Home Service, Repair & Support
Your system stops working on a Saturday. We fix it. Whether you need remote diagnostics, on-site repair, or 24/7 priority support, Finishing Touch AV services every system, not just the ones we install. One call. One trusted expert. Done right.
We Service Every System
Your Control4 stopped responding. Your Lutron lighting won't dim. Your AV receiver is offline. We don't care if we installed it or not, we diagnose the problem and fix it. Many of our best clients come to us because another installer left a system half-finished or broken. We finish what others started, or we repair what's been neglected. Honest diagnosis. Smallest fix that works.
Remote + On-Site Support
Not every problem needs a truck roll. We start with remote diagnostics, walk you through a system reboot, check network connectivity, push updates, or troubleshoot from our office while you're at home. Only when hands-on work is needed do we schedule an on-site visit. This saves you time and keeps costs down. When we do come out, the work is clean, organized, and explained every step of the way.
24/7 Premier Support
Our optional 24/7 Premier Support package gives you access to a dedicated technical support team any time, including weekends and holidays. If remote support is not enough, an on-site technician will troubleshoot your system within 48 hours. All customers continue to receive our dedicated service and support.
One Dedicated Point of Contact
Finishing Touch AV remains your point of contact for service, repairs and system improvements. For around-the-clock assistance, our optional 24/7 Premier Support package provides access to a dedicated technical support team.
You Call or Request a Consultation
Describe the problem. Something isn't working, or you want ongoing support. We listen. No sales pitch. No upsell. Just a real conversation about what you need and how we can help. If it's an emergency, we prioritize it. If it can wait, we schedule a time that works for you.
Remote Diagnosis
We start by asking questions and walking through basic troubleshooting. Nine times out of ten, we can identify the issue remotely, a network connectivity problem, a misconfigured setting, a forgotten password, or a system that needs a reboot. We talk you through the fix or handle it remotely ourselves. Many problems are solved before we ever send a technician.
On-Site Visit (If Needed)
When remote troubleshooting isn't enough, we schedule a convenient time and come to your home. We bring tools, spare parts, and a methodical approach. We test every component, check wiring, update firmware, and solve the root cause, not just the symptom. You see exactly what we're doing and why.
Complete Walkthrough & Documentation
Before we leave, we walk you through the repair or upgrade. We explain what was wrong, what we fixed, and how to prevent the problem in the future. You get documentation, passwords if anything changed, and our direct contact for any questions. Your system is working perfectly and you know how to use it.
Ongoing Support & Peace of Mind
The work doesn't end at installation or repair. We're here for follow-up questions, seasonal maintenance, system upgrades, and 24/7 support through our 24/7 Premier Support. One call always gets you to the same person. Your smart home keeps running. You keep living.
Remote Service Call
- Initial diagnosis and troubleshooting
- Remote fix or system reboot
- Network and connectivity checks
- Firmware updates and configuration
- Ongoing phone/email support for 30 days
On-Site Service Visit
- Full on-site diagnosis and repair
- Component testing and replacement if needed
- Wiring and network infrastructure checks
- System integration and reconfiguration
- Complete walkthrough and documentation
24/7 Premier Support
- 24/7 access to a dedicated technical support team
- Remote technical support and troubleshooting
- Support on weekends and holidays
- On-site troubleshooting within 48 hours when remote support is not enough
- Support for AV, WiFi, lighting, shades and automation
- Optional enhanced care for your home technology
Your System Deserves an Expert Who Cares
5.0 rating from 4 Google reviews
